Warranty
MiaMily warrants that our baby carrier products are free from any manufacturing defects in material workmanship for a period of two (2) years from the original date of purchase. For the MultiCarry lugagge, there is a warranty of five (5) years.  If you are in need of warranty or repair for a MiaMily product, please email us at questions@miamily.com with your replacement request, including a photo of the defected part, your order number, and your shipping information, so we can process your request. Our warranty does not cover normal wear and tear, misuse or damages caused by the user.  

Shipping
We offer worldwide shipping (including shipping to APO/FPO addresses) and ship from our warehouses in Switzerland, US anew China. Shipping charges are automatically calculated when you enter your shipping address.  We process all orders within 24 hours, we do not process orders on the weekend.

Custom and duties fees
Non US and Swiss customers are fully responsible for any and all custom and duties fees. MiaMily is not responsible for these these charges. MiaMily cannot estimate any additional fees that may be imposed by the country of destination or handling companies en route. If a package is returned back to us due to non payment of such fees, a refund will not be issued.  Please note Fed Ex and UPS often charge a customs handling fee of $25 or more USD.

Returns
We know you will love our products. However, if you are unsatisfied you may return the item for a full 100% product refund within 45 days of receiving the order, and you will only be responsible for the cost of return shipping.

For US returns, please email questions@miamily.com with your order number, within 45 days of receipt to initiate the return process.  All returns must include original retail packaging, all accessories and user manual. You will be provided with a prepaid return label but the initial and return shipping cost will be deducted from your final refund once your order is received back to us.  

For International Non US returns, please email questions@miamily.com with your order number, within 45 days of receipt to initiate the return process.  All returns must include original retail packaging, all accessories and user manual. You will be provided with a return address and will be responsible for the return shipping.  The initial shipping cost will be deducted from your final refund once your order is received back to us.  

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.  It takes about 7 days for credit to show up on your credit card.

 

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