Warranty
MiaMily warrants that our products are free from any manufacturing defects in material or workmanship for a period of two (2) years from the original date of purchase. If you are in need of warranty or repair for a MiaMily product, please email us at questions@miamily.com with your replacement request, including a photo of the defected part, your order number, and your shipping information, so we can process your request. Our warranty does not cover normal wear and tear, misuse or damages caused by the user.

Shipping
We offer worldwide shipping (including shipping to APO/FPO addresses). Shipping charges are automatically calculated when you enter your shipping address. If you’re placing an order for delivery outside of the US and Switzerland, customs charges may be requested when you receive your package, MiaMily is responsible for these these charges. We recommend contacting your local customs office for the latest charges before ordering. In general, you can expect your HIPSTER™ to arrive within 14 business days after you’ve placed your order. We aim to process all orders within 24 hours.

Returns
We guarantee you will love HIPSTER™. HIPSTER™ is made to simplify your life and so you can enjoy your baby more. However, if you are unsatisfied you may return the item for a full 100% product refund within 45 days of receiving the order, and you will only be responsible for the cost of return shipping. For returns, please email: questions@miamily.com to initiate the return process, including your order number, and we will process the request. All returns must include original retail packaging, all accessories (head cover) and user manual. Once we have received your return, we’ll refund 100% of the product value (return shipping back to us is not refunded).

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.  It takes about 7 days for credit to show up on your credit card.

 

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